BTS FXPRO Securities & Financial Products Promotion L.L.C is committed to handling every complaint fairly, promptly and transparently. BTS FX PRO provides introduction and promotion services only; complaints relating to trade execution, account balances or the holding of funds are handled by our regulated partner broker, and we will help direct such matters to the correct party.
Please send the details of your complaint to [email protected] (or [email protected]). Include your name, contact details, the nature of the complaint, relevant dates, and any supporting information.
We will acknowledge your complaint within 2 business days and aim to provide a final response within 20 business days. If more time is required, we will keep you informed of progress and the expected timeframe.
If your complaint concerns the services of our regulated partner broker, it will be referred to that broker under its own regulatory framework and complaints procedure. If you remain dissatisfied with the handling of a complaint that falls within our licensed introduction and promotion activity, you may escalate the matter to the UAE Securities & Commodities Authority (SCA) via www.sca.gov.ae.
BTS FX PRO is licensed for the introduction and promotion of financial products only and does not execute trades, provide investment advice, or hold client funds.